Help Centre
Frequently Asked Questions
Everything customers ask us most, in one place. If your question is not here, message us on Viber or WhatsApp.
How fast is delivery in Kathmandu?
Order before 2:00 PM (Sunday to Friday) and we deliver the same day anywhere in Kathmandu, Lalitpur and Bhaktapur. Delivery is a flat Rs. 150 in the Valley and free over Rs. 2,500.
What is the difference between natural, handmade, crochet and fuzzy wire bouquets?
Natural bouquets are fresh cut flowers — meant to last about a week. Handmade bouquets are folded from premium paper. Crochet bouquets are knitted keepsakes. Fuzzy wire bouquets are twisted from soft chenille wire — playful and endlessly photographable.
Can I send a cake with the bouquet?
Yes — that is our most-loved combo. Build a combo with any bouquet plus a fresh cream cake (baked to order, eggless available) and save up to 12%.
Which payment methods do you accept?
eSewa, Khalti, FonePay, bank transfer and cash on delivery (COD) inside Kathmandu Valley.
Can I add a personal note or choose colours?
Absolutely. Every order includes a free handwritten note in Nepali or English — write your message at checkout.
Do you deliver outside Kathmandu?
Yes — next-day delivery to Pokhara, Chitwan, Bharatpur, Butwal, Biratnagar, Hetauda and most district headquarters.
Can I order something custom?
Message us on Viber or WhatsApp at +977 9709528705 with your idea — custom colours, a specific flower mix, a big proposal setup or corporate order.
How do I track my order?
Tap the Orders icon in the top navigation, or use Track order from your confirmation. Every order has a live status.
