Help Centre
Order Tracking
Every order gets a DB- order number and a live status timeline. You can check it any time — no account needed.
How to track your order
Three ways, pick whichever is easiest:
- Tap the Orders icon (package symbol) in the top navigation of any page
- Open your order confirmation and tap Track order
- Message us on Viber or WhatsApp at +977 9709528705 with your order number
What the statuses mean
Your gift moves through four stages:
- Order received — we have your note, colours and delivery time
- Wrapped with love — the studio is folding, tying and sealing right now
- Out for delivery — the rider is on the way
- Delivered — the surprise is complete
